Why Wasn’t My Cart/Bin Picked Up Today?

The following pictures and examples may help to explain. These are just a few examples of reasons, but are the most common. Normally the route driver will leave a tag on the bin or the cart explaining why it was not serviced. You can always call the Solid Waste Division at (209) 456-8440 and someone will help you figure out the problem, and help you solve it.

The Basic Rules

•  All lids must be closed. Trash will spill on the ground as the cart/bin is dumped if the lids are not closed.
• Cardboard should always be broken down and flattened.
• Rental bins cannot be over loaded; lids must be able to close.

Bins

• All commercial bins must have clear access to the bin; allowing the truck to drive in and pick it up.
• All bins and enclosures must be free of obstacles. This includes debris, bulky items, vehicles and equipment, and locked gates.

Carts

• All carts must be curbside. Do not place cart on lawn, sidewalk or other locations the collection truck arm cannot reach.
• All carts must have space between them; recommended 2-3ft. This will allow the arm of the collection truck room enough to reach in and grab them.
• All carts must have space between them and any parked vehicle. This will allow the arm of the collection truck room enough to grab the cart without hitting the vehicle.
• All carts must be clear of all obstacles. The cart cannot be lifted up into the truck if it is under a hoop or street sign or street light.
• Cars in courts should always be parked legally; allowing the collection vehicle room to service the carts.

Why wasn't our trash/recycling picked up today?

• Trash enclosures need to be clear of any debris; allowing clear access to your bin.
• Lids must be closed.
• Cardboard boxes must be broken down and placed inside the bin.

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