To the Citizens of the City of Manteca:

The Manteca Police Department is committed to providing the community with outstanding police services. I welcome your comments, suggestions, constructive criticism, and valid complaints regarding Department members or matters of Department Policy.

You may remain anonymous if you choose. If you identify yourself, you will be contacted by a Department member. All investigations are conducted in accordance with California Penal Code 832.5. You will be informed in writing of the results of any investigation.

Respectfully, Stephen Schluer, Chief of Police

Investigative Procedure

You may choose to come to the Police Department in person to make your report. You also have the option of making your report by telephone, or in writing using this form. You may remain anonymous if you choose.

If you choose to identify yourself, you will be asked to provide the following information:

1. Your name, address, and telephone number
2. The date, time, and location of the incident in question
3. The names and telephone numbers of witnesses
4. The name, address, and telephone number of a police employee
5. The name, position, or vehicle number of a police employee
6. Details of the issue that prompted your interest

A member of the Department will be assigned to contact you. An investigator will interview all available witnesses, involved department members, and all relevant evidence will be examined.

Each Citizen's report will be evaluated on its own merit. Should your report involve an allegation of improper action by a member or members of this Department, there are five possible findings which will result from the investigation:

1. Sustained — The allegation was supported by evidence
2. Not Sustained — The allegation could neither be proved nor disproved
3. Exonerated — The acts were justified, lawful and proper
4. Unfounded — The allegation was not supported by the evidence
5. Suspended — There is insufficient information to investigate

Should the investigation of your report reveal that a violation of laws, rules or procedures was committed by a member of the Department, corrective action will be taken in accordance with appropriate laws, and both City and Department policy. Such actions may include counseling, retraining or discipline against the employee. Upon conclusion of the investigation, you will be notified of the finding by mail.

In Summary

As Chief of Police, it is my responsibility to ensure that you receive quality police services. Your report helps me to do this. It can provide the basis for corrective action to be taken when there is a finding of misconduct by a member of the Department. It also provides a process to quickly recognize employees for their unselfish commitment and devotion to duty.

 Prefer to submit by mail? Download and print the form here: Complaint Form

Submit Your Report

Complete the form below to submit your compliment or complaint electronically. Your submission will be forwarded directly to the Chief of Police for review.